Thank you for shopping at becueofficial.com
If you are not completely satisfied with your purchase, we invite you to review our Refund and Return policy.
If you are visiting this page due to a product defect related to manufacturing, please visit this page.
The following terms apply to all purchases made directly from Us.
Shipping Information
At Becue, we partner with reliable couriers such as UPS, DHL, FedEx, and SDA to ensure your order reaches you safely and efficiently.
Shipping Times
Delivery times depend on product availability. If the item is in stock, shipping can take as little as 24 hours. If the product is not immediately available, the wait time can be up to 60 days.
Shipping Costs
Shipping fees vary based on the order total:
- €20 for orders up to €199.99
- €30 for orders of €200 and above
Occasionally, we offer free shipping promotions, but these are not ongoing.
Return and Refund Policy
Interpretation and Definitions
Interpretation
Words with capitalized initials have specific meanings as defined below. These definitions apply regardless of whether the terms appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
“Company” refers to Becue Srl.
“Goods” refers to the items available for sale on our website.
“Orders” means a request placed by You to purchase Goods from Us.
“Website” refers to Becue Official, accessible at becueofficial.com.
“You” means the individual accessing or using the Service, or the company or legal entity on whose behalf the individual is doing so.
Eligibility for Returns
You have the right to return an order within 14 days from the date you received the Goods, without providing a reason.
If you purchased the product from one of our distributors, please contact them directly for assistance.
For online orders, the cancellation deadline is 3 days unless the order has already been processed. In such cases, an 8% penalty will be applied to cover administrative expenses.
For payments made via PayPal, 4% of the total purchase amount will be deducted to cover PayPal’s non-refundable transaction fees.
To initiate a return, follow these steps:
- Fill out the Return Form.
- Send the completed form to info@becueofficial.com.
Once we receive the returned Goods, we will process your refund within 14 days.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The return request must be made within 14 days of receiving the Goods.
Non-Returnable Items
- Custom-made or personalized products (e.g., extra length 30” or 31”, special length, special design, and custom weight). All customized product sales are final.
- Items that are damaged, ruined, or broken unless the issue is due to a manufacturing defect attributable to the Company.
We reserve the right to refuse any return that does not meet these conditions. All returned items will be carefully inspected before approving a refund.
After submitting a return request, we may ask for photos showing the condition of the Goods before shipping to assess their eligibility for return.
Returning Goods
You may choose one of our affiliated couriers or a shipping provider of your choice to return the Goods. You are responsible for all return shipping costs and associated risks.
If you request Becue to arrange return shipping from your country to Italy, the cost will be at least €50, subject to variations based on shipping service rates and package weight.
Return items should be sent to:
Becue Srl, Via Valcunsat 14/A, 33072 Casarsa della Delizia, Italy
We are not responsible for Goods that are lost or damaged during return shipping. We strongly recommend using an insured and trackable shipping service.
Refunds will only be issued once we receive the returned Goods or proof of delivery. We also advise taking photographic or video documentation of the product before shipment in case of disputes with the courier.
Refund Policy
Once we receive the returned Goods, they will be carefully inspected. Refunds will be processed within 14 days, except in cases where additional verification is needed, in which case we will notify you in advance.
The Company reserves the right to deduct 5% to 10% of the refund amount for restoration costs if the Goods are not returned in their original condition.
Shipping costs are non-refundable. If you return an item that was originally shipped for free, the standard shipping fee of €30 will be deducted from your refund.
Contact Us
For any questions regarding our Return and Refund Policy, please contact us at info@becueofficial.com
